How it works / T & C's

 HOW IT WORKS

  • Orders are handmade when ordered (unless it's in stock), so please give us up to 14 business days for production and allowing your soy product to "set and cure"
    We will contact you to advise production time and when your order will be shipped
  • There is an "Custom Orders" section, this is where you can order either my discontinued scents, your old time favourite, or any of the scents that are out of stock (please allow production time). You will receive confirmation and follow up emails.
  • I also do a REFILL service on Jars in the Canberra Region, please use the contact page to get in touch or alternatively Jars can be dropped off to me at The Old Bus Depot Markets, Kingston, ACT on the 2nd & 4th Sundays of the month (please call or email prior). Jars are to be clean this can be done so with hot soapy water and also undamaged. 

 

T & C's

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose
between a refund, exchange or credit where goods are faulty.
Please keep in mind most of our products are handmade and therefore irregularities are to be expected in colour variations
etc between batches.
Our aim is to please, we are a small company and consider customer satisfaction to be our
hig
hest priority. If you have a problem with anything you have ordered let us know via email within 72 hours
of receiving your parcel and we will be only too happy to help.


Processing Time
All orders will be dispatched within 14 business days. As a small business, this allows the time to custom
pour any pieces, carefully package and send out all orders. If there are any unexpected delays we will advise you and
keep you updated with the status of your order.

Delivery

All orders are shipped via Australia Post with tracking. Once your order
has been shipped, you will be sent your tracking number via email.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received
your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your
refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items

Unfortunately, sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you feel an exchange is required please send us an email at
livs.creations@outlook.com

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a replacement, the cost of return shipping will be covered by us.
Please use tracked
postage for any items you are returning and allow a reasonable amount of time for the item
to be received, processed and a refund issued/replacement product sent.

Privacy
Liv's Creations realises that the protection of your personal information is important. Liv's Creations  will comply with 
all of its legal obligations in relation to the handling of your personal information, including any applicable obligations
under the Privacy Act (1988) (Cth).

Access and Communication
Subject to the consumer guarantees provided for in the Australian Consumer Law being Schedule 2 to the Competition
andConsumer Act 2010 (Cth) (ACL), Liv's Creations does not promise that you will have continuous access to the website.
Liv's Creations will not be liable if the website is unavailable to you due to computer downtime attributable to
malfunctions, upgrades, preventative or remedial maintenance activities, interruption in telecommunications supply or
otherwise. Liv's Creations does not guarantee the delivery or security of communications over the internet as such
communications rely on third party service providers, and electronic communication (including electronic mail)
is vulnerable to interception by third parties.Whilst Liv's Creations takes reasonable precautions to protect
information transmitted via the website, Liv's Creations cannot and does not guarantee the security or
confidentiality of these communications or the security of the website. Liv's Creations does not provide, and has
no control over, communications, networks or services, the internet or other technology required or used across the website
and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion,
technical malfunction, viruses or otherwise.
Changes to the website - The website is subject to change at any
time without notice and may contain errors.