How it works / T & C's

PICK-UP orders will be notified via email when the order is ready for collection, and collection is now from MARKETS IN THE MALL TUGGERANONG FRI-SUN or from MONASH MON-THUR

 

How it works

All products on the website (excluding custom orders) are in stock and ready to ship. There is a "Custom Orders" section, this is where you can order either my discontinued scents, your old time favourite, or any of the scents that are out of stock (please allow production time). You will receive confirmation and follow up emails. Orders are handmade when ordered, so please give us up to 14 business days for production and allowing your soy product to "set and cure. We will contact you to advise production time and when your order will be shipped.

Pick-ups

PICK-UP orders will be notified via email when the order is ready for collection, and collection is now from MARKETS IN THE MALL TUGGERANONG FRI-SUN or from MONASH MON-THUR. Collection must be made within 2 weeks of notification email, if not collected in this time frame, you will be invoiced for postage at the weight of the package not the standard flat rate offers normally given. 

Refills

We do a REFILL service on Candle Jars and Laundry Crystal in the Canberra Region; My Danube Jars can be ordered in the customer order section. Jars can be dropped off at Markets in the Mall store FRI-SUN. When dropping jars off please add a note to the bag with your name, phone number/email and scent selections. I will then forward you a quote. Jars are to be clean (to avoid an extra charge) this can be done so with hot soapy water and also undamaged.

T & C's

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty.
Please keep in mind most of our products are handmade and therefore irregularities are to be expected in colour variations etc between batches. Our aim is to please, we are a small company and consider customer satisfaction to be our highest priority. If you have a problem with anything you have ordered let us know via email within 72 hours of receiving your parcel and we will be only too happy to help.

Processing Time

All orders will be dispatched within 7-14 business days. As a small business, this allows the time to custom pour any pieces, carefully package and send out all orders. If there are any unexpected delays, we will advise you and keep you updated with the status of your order.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Restocking Fee

A re stocking fee will be charged were applicable of 20% of the total order.

Sale items

Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you feel an exchange is required, please send us an email at
livs.creations@outlook.com

Shipping/Deliveries

All orders are shipped via Australia Post with tracking. We ship on TUES-THURS.

Once your order has been shipped, you will be sent your tracking number via email.
Collection must be made within 7 days of notification of order ready.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a replacement, the cost of return shipping will be covered by us. Please use tracked postage for any items you are returning and allow a reasonable amount of time for the item to be received, processed and a refund issued/replacement product sent.

Privacy

Liv's Creations realises that the protection of your personal information is important. Liv's Creations will comply with all of its legal obligations in relation to the handling of your personal information, including any applicable obligations under the Privacy Act (1988) (Cth).

Access and Communication

Subject to the consumer guarantees provided for in the Australian Consumer Law being Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL), Liv's Creations does not promise that you will have continuous access to the website. Liv's Creations will not be liable if the website is unavailable to you due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities, interruption in telecommunications supply or otherwise. Liv's Creations does not guarantee the delivery or security of communications over the internet as such communications rely on third party service providers, and electronic communication (including electronic mail) is vulnerable to interception by third parties. Whilst Liv's Creations takes reasonable precautions to protect information transmitted via the website, Liv's Creations cannot and does not guarantee the security or confidentiality of these communications or the security of the website. Liv's Creations does not provide, and has no control over, communications, networks or services, the internet or other technology required or used across the website and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise.

Changes to the website - The website is subject to change at any time without notice and may contain errors.